This policy explains what information Data9ja collects and how it is used.
When you register, we collect your name, email address, phone number and state. When you fund your wallet or make a purchase, our payment provider processes your payment details directly — we do not store your card or bank credentials.
We use your information to create and secure your account, process transactions, deliver purchased services (data, airtime, cable TV, electricity, exam pins), send transaction notifications, and provide customer support.
Deposits and withdrawals are processed through our payment gateway partner. Payment card and bank details are handled directly by the payment provider under their own security standards; we receive only transaction status and reference information.
We do not sell your personal information. We share the minimum necessary data with network operators, cable providers, electricity distribution companies and payment processors solely to fulfil your transactions.
We retain account and transaction records for as long as your account is active and as required for fraud prevention, dispute resolution and legal/regulatory obligations.
You can request a copy of the personal information we hold about you, or request that it be corrected or deleted (subject to our legal retention obligations), by contacting support.
We use industry-standard measures to protect your data, including encrypted connections (HTTPS) across the platform and server-side verification of all payment events.
Privacy questions can be sent to billing@bill-webltd.online.